Refund policy
At Elite Cardco, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.
1. Return Window
We generally accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Complete with all applicable accessories, components, and documentation
- Accompanied by your order number or proof of purchase
Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, altered, or damaged after delivery
- Items returned without their original packaging or components
- Clearance or final-sale items, unless they arrive damaged or defective
- Gift cards, where applicable
- Any other items specifically identified as non-returnable at the time of purchase
3. Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
We will review your request and provide instructions for the next steps.
4. How to Request a Return
Before sending an item back, please contact Elite Cardco to request return instructions.
Do not send merchandise to the address listed on this page unless we specifically instruct you to do so.
Once your return request is approved, we will provide the applicable return instructions.
5. Return Shipping
For returns due to a change of mind, the customer is generally responsible for return shipping costs.
If the return is due to an item being damaged, defective, or incorrectly shipped, Elite Cardco may cover the applicable return shipping costs after reviewing the request.
Original shipping charges are generally non-refundable unless otherwise required or approved.
6. Refunds
Once we receive and inspect an approved return, we will determine whether the item qualifies for a refund.
Approved refunds are generally issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
7. Partial Refunds
A partial refund may be issued when an approved returned item has:
- Missing components or accessories
- Signs of use
- Damage not caused by the original shipment
- Packaging or condition that does not meet the return requirements
8. Late or Missing Refunds
If you have been notified that your refund was issued but have not received it:
- Check your bank or payment account.
- Contact your payment provider or bank.
- If you still cannot locate the refund, contact us with your order information.
9. Exchanges
If you need an exchange, please contact us. Exchanges may be available depending on product availability and the circumstances of the request.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation requests are not guaranteed once an order has been processed or shipped. If an order can no longer be canceled, you may need to follow the applicable return procedure.
11. Contact Us
For questions about returns or refunds, please contact:
Elite Cardco
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: elitecardco.shop